Tarosyn Legal
Refund Policy
Last updated May 31, 2026
Tarosyn LLC ("Tarosyn," "we," "us," or "our") is committed to being clear and fair about billing. This Refund Policy explains when refunds are available, what happens with App Store and Google Play purchases, how Stripe-billed web subscriptions are handled, our stance on Luna credits, and how to raise a billing dispute.
1. general refund eligibility
Because Tarosyn delivers digital content immediately upon purchase — including AI-generated readings, mystic messages, and subscription features — refunds are not automatically available after access has been granted.
We evaluate refund requests on a case-by-case basis. Refunds may be issued at Tarosyn's sole discretion in the following circumstances:
You were charged in error (duplicate charge, billing system fault, etc.). A subscription renewed and you contacted us within 48 hours of the renewal date without having used the Service during the new period. A technical error on our platform prevented you from accessing a paid feature you purchased, and we were unable to resolve it within a reasonable timeframe.
All other purchases — including subscriptions mid-cycle, consumable Luna credits, Reliquary store items, and Arcane Arena entries — are generally non-refundable once the digital content or feature has been accessed.
2. apple app store purchases
Purchases made through the Apple App Store — including subscriptions and in-app purchases — are governed entirely by Apple's own refund policy. Tarosyn does not process or issue refunds for App Store transactions.
To request a refund for an Apple purchase:
Visit reportaproblem.apple.com and sign in with your Apple ID. Find the relevant charge and select "Request a Refund." Follow Apple's instructions to complete your request.
Apple is the merchant of record for App Store transactions. Their decision on your refund request is final and is not within Tarosyn's control.
3. google play purchases
Purchases made through Google Play — including subscriptions and in-app purchases — are governed by Google's refund policy. Tarosyn does not process or issue refunds for Google Play transactions.
To request a refund for a Google Play purchase:
Open the Google Play app or visit play.google.com, go to Order History, and select the relevant purchase. Tap "Request a Refund" and choose a reason. Google typically responds within a few business days.
Google is the merchant of record for Google Play transactions. Their decision is not within Tarosyn's control.
4. web / stripe billing
Subscriptions purchased directly on tarosyn.app or tarosyn.com are billed through Stripe, and Tarosyn is the merchant of record.
Cancellation: You may cancel your web subscription at any time from Settings → Subscription. Cancellation stops future renewals; access continues until the end of the current billing period. No partial-period refunds are issued upon cancellation.
Renewal refunds: If you believe you were charged after cancelling, or if a renewal was unexpected, contact us at [email protected] within 48 hours of the charge. We will review and issue a refund if the charge was in error.
Refunds approved by Tarosyn are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
5. luna credits
Luna credits are Tarosyn's in-app currency used to unlock premium readings, AI features, and store items. Luna credits are non-refundable once purchased.
Credits that have already been spent on readings, features, or items cannot be reversed or re-credited. Unspent Luna credits are also non-refundable as a cash equivalent.
If you believe Luna credits were deducted from your balance in error due to a technical fault, please contact [email protected] with details and we will investigate on a case-by-case basis.
6. high-tier subscriptions (founder & angel)
Refund requests for the Founder ($99.99/month) and Angel ($9,999/year) tiers may be reviewed within 14 days of the initial purchase date. After that window, all charges are final.
Clothing bundles or physical goods associated with the Founder tier are non-refundable once shipped.
7. billing disputes & chargebacks
If you believe a charge from Tarosyn is unauthorised or in error, we encourage you to contact us before initiating a chargeback with your bank or card issuer:
Email [email protected] with your account email, the charge amount, and the date of the transaction. We aim to respond to all billing queries within 2 business days. If we cannot resolve the issue, you retain the right to dispute the charge with your payment provider.
Initiating a chargeback for a charge that Tarosyn determines is valid may result in suspension of your account pending resolution.
8. changes to this policy
Tarosyn may update this Refund Policy from time to time. Material changes will be communicated via the Service or by email, and the "Last Updated" date above will be revised. Continued use of the Service after an update constitutes acceptance of the revised policy.
For questions about this policy, contact us at [email protected].
Tarosyn LLC, United States.